All the news that’s missing, we punt
Monday, December 4th, 2006This priceless exchange reprinted with permission from business consultant Alan Weiss’ newsletter. And what does it say about the Wall Street Journal — a BUSINESS publication — that they can’t handle this simple situation? (And, since he didn’t get his Wall Street Journal, I guess Alan didn’t see Mark Chaet inside.)
Me and the Wall Street Journal
Me: Listen, I didn’t get my paper this morning, that’s twice this week, and I’m getting annoyed.
WSJ: I’m terribly sorry. Would you give me the account number on the paper address label?
Me: How can I?! I don’t have the paper!
WSJ: Did you dispose of it?
Me: No, it was never delivered!
WSJ: Have you looked outside?
Me: Yes, that’s how I know it’s not there!
WSJ: Did you notice the color or license plate of the delivery person’s vehicle?
Me: No! They weren’t here! I wasn’t out there early in the morning looking for them!
WSJ: So they may have been there earlier?
Me: How could they?! There is no paper! Would they have come and not left a paper?
WSJ: I don’t understand that question. Of course they’d leave a paper.
Me: Never mind.
WSJ: Would you like a replacement paper?
Me: Yes, please!
WSJ: If you call prior to 9 am we can have one there by 2:30.
Me: But it’s 10:30 now!
WSJ: Then I’m sorry, we cannot replace your paper. You must call before 9.
Me: What time do you open?
WSJ: Nine.
Me: Then how could I call you?!
WSJ: Do you need our number?
Me: NO!! What can you do for me now?!
WSJ: Sir, please don’t shout. We will deliver tomorrow’s paper and give you credit for today’s.
Me: What if tomorrow’s doesn’t come?
WSJ: Then call us back, but to get a replacement copy you must call before 9 am.
Me: What if I tell you now, well before 9 am tomorrow, that I need a replacement paper tomorrow?
WSJ: Is tomorrow’s paper missing?
Me: Forget about it.
copyright 2006 Alan Weiss