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on Sunday, February 28th, 2010 at 8:07 am and is filed under Thoughts.
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One thing the writer of the article does not point out is that even a perceived offense from a customer service can be made into a major incident. Working at a casino in a customer service position I have seen this very often. A customer recently claimed that his mailing did not have an offer starting at 2pm. He said his offer started at 6am and he wanted to get his bonus offer. I asked if he had this mailing with him and he produced it. I pointed out the start time on the mailing. The customer then said it was wrong and he should have had his bonus offer at 6am. I asked how it could be wrong when it showed the time on the mailer. At this point he made some nasty comments about the company I work for and stormed off.
My point is that anyone can make an accusation and blow it out of proportion, rightly or wrongly.
February 28th, 2010 at 11:00 am
If you extrapolate the curve of information, cars will be recalled before the manufacturer retools the plant to build them.
February 28th, 2010 at 6:49 pm
One thing the writer of the article does not point out is that even a perceived offense from a customer service can be made into a major incident. Working at a casino in a customer service position I have seen this very often. A customer recently claimed that his mailing did not have an offer starting at 2pm. He said his offer started at 6am and he wanted to get his bonus offer. I asked if he had this mailing with him and he produced it. I pointed out the start time on the mailing. The customer then said it was wrong and he should have had his bonus offer at 6am. I asked how it could be wrong when it showed the time on the mailer. At this point he made some nasty comments about the company I work for and stormed off.
My point is that anyone can make an accusation and blow it out of proportion, rightly or wrongly.